Frequently Asked Questions
Everything you need to know about bringing House of Marivelle into your home.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 5-7 business days. For larger furniture pieces or handcrafted items, delivery may take 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, House of Marivelle ships to the continental United States and Canada. We are working on expanding our delivery network to more countries soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your products ethically sourced?
Yes, we pride ourselves on partnering with artisans and manufacturers who prioritize sustainable materials and fair labor practices to ensure high-quality, conscious craftsmanship.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged during transit, contact our concierge team within 48 hours with photos of the damage to arrange a replacement or refund.
Can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.